Moving Channels and Clients in ZetaSafe
đ„ Video Walkthrough: A video guide accompanies this article â watch it here.
Overview
Channel Administrators can move Channels and Clients within existing sub-channels or to new sub-channels in ZetaSafe. If you require assistance from the ZetaSafe support team to complete this process, having the right information ready will help expedite your request.
Before Contacting Support
If you need support assistance to move a Channel or Client, please have the following information ready:
Information Required | Where to Find It |
Client / Channel name and ID | Client or Channel Management screen |
Current parent channel name and ID | Client or Channel Management screen |
New parent channel name and ID | Client or Channel Management screen |
Things to Keep in Mind
Channel Administrator access is required â only Channel Administrators can move Channels and Clients within the hierarchy.
Have all three sets of details ready â providing the current and new parent channel information upfront avoids back-and-forth with the support team and speeds up the process.