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Edit User Account (All OPS, All Channel; Cl Admin/Mgr)

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Written by Khizer Islam

Editing a User in ZetaSafe

🎥 Video Walkthrough: A video guide accompanies this article — watch it here.

Overview

All user details in ZetaSafe are fully editable at any time. Changes can be made by any user with access to the User Management screen.


How to Edit a User

  1. Navigate to User Management via the Channel or Maintenance menu.

  2. Click on the relevant user account to view its details.

  3. Select Edit from the side menu.

  4. Update the relevant fields and save your changes.


What Can Be Edited

All user fields are editable, including:

  • Username — must be unique across the entire ZetaSafe system

  • Personal details — name, email address, and contact information

  • Address information — physical and other address details

  • Any other relevant user data

⚠️ Important: Usernames must be unique across the entire ZetaSafe system. If the username you enter is already in use, you will need to choose a different one.


Things to Keep in Mind

  • Username uniqueness is system-wide — this applies across all channels and clients in ZetaSafe, not just within your own channel.

  • User Management is accessible from two menus — both the Channel menu and the Maintenance menu provide access, depending on whether you are managing channel-level or client-level users.


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