Requesting Additional Licences in ZetaSafe
đ„ Video Walkthrough: A video guide accompanies this article â watch it here.
Overview
If your current licences are approaching capacity, you can submit a request for additional licences directly through the ZetaSafe web portal. Once submitted, a member of the ZetaSafe team will follow up to process your request.
Before You Begin
Ensure you have access to the Licence Display page, which is accessible from either the Channel Management or Client Management screen. If you cannot see this page, contact your ZetaSafe System Administrator.
Review your current licence usage before submitting â the Licence Display page shows both the number of licences in use and the total licenced amount for each item.
Licence Types Available
The following licence types can be requested:
Licence Type | Description |
Client Datasets | The number of client datasets available |
File Storage (MB) | Total file storage allocation |
Handhelds | Handheld device licences |
Users | User account licences |
Dispersal Clients | Dispersal client licences |
Dispersal Handhelds | Dispersal handheld licences |
Dispersal Users | Dispersal user licences |
Dispersal Assets | Dispersal asset licences |
Steps to Request Additional Licences
Navigate to the Licence Display page via the Channel Management or Client Management screen.
Check the box next to each licence type you wish to increase. This will activate the request button.
Enter the new total you require for each selected licence type in the relevant fields.
If needed, add any further details or context in the Additional Information field.
Submit your request.
After Submission
You will receive a confirmation email once your request has been submitted. If it does not arrive within an hour, check your Spam or Clutter folders.
A member of the ZetaSafe team will follow up with you shortly after submission to progress your request.
Things to Keep in Mind
Enter the new total, not the additional amount â the quantity fields require the new overall total for each licence type, not the number of additional licences you need.
You can request multiple licence types in a single submission â check all relevant boxes before submitting to avoid sending multiple separate requests.
For urgent requests, contact the ZetaSafe support team directly via email or phone rather than waiting for the standard follow-up.