Resetting a User Password in ZetaSafe
đ„ Video Walkthrough: A video guide accompanies this article â watch it here.
Overview
There are two ways to reset a password in ZetaSafe â users can request a reset themselves via the login page, or an authorised user can reset it on their behalf from the User Management screen.
Option 1 â Self-Service Password Reset
This option is available when the user knows their username and has a valid email address associated with their account.
On the ZetaSafe login page, click Forgot your password?
Enter your username in the field provided.
Click Reset Password.
A password reset link will be sent to the email address associated with the account.
Option 2 â Admin Password Reset via User Management
Use this option when:
The user cannot recall their username
The account has an incorrect or missing email address
The user is locked out of the system
Any user with access to the User Management screen can reset a password on behalf of another user.
Navigate to User Management via the Channel or Maintenance menu.
Locate and select the user account that requires a password reset.
Choose the Reset Password option.
The user will receive instructions to set a new password.
Choosing the Right Method
Situation | Recommended Method |
User knows their username and has a valid email | Self-service via login page |
User has forgotten their username | Admin reset via User Management |
Email address is missing or incorrect | Admin reset via User Management |
User is locked out of the system | Admin reset via User Management |
Things to Keep in Mind
A valid email address is required for self-service resets â if the account has no email address, an admin reset is the only option.
Admin resets require appropriate permissions â only users with access to the User Management screen can reset another user's password.
User Management is accessible from two menus â both the Channel menu and the Maintenance menu provide access to User Management.